Improve Customer Satisfaction
AI-Driven customer service solutions automate key business processes, shorten the time it takes to resolve customer issues, and improve overall customer satisfaction.
By using AI to enable and automate the access to key information, live agents are better equipped to deliver world-class customer experiences.
Enhance Customer Service
AI Virtual Agents
- AI-Driven Chat: AI-Powered chatbots can leverage knowledge bases, CRM, and key internal data sources to help customers get preliminary inquiries answered quickly, 24x7.
- AI-Powered Voice: Conversational AI-powered virtual voice agents can answer initial customer inquiries quickly and efficiently, any time of day, any day of the year.
AI Agent Assistance
- AI Agent Assist: Leverage AI to suggest content, processes, and approaches based upon conversation content and automated sentiment analysis.
- Sentiment Analysis: AI-driven sentiment analysis can suggest responses based upon live interactions, identify moments when an agent may need supervisor assistance, and identify post-interaction coaching moments.
- AI Customer Journey: AI provides agents with context and guidance about the customer’s issue and past interactions to help customers faster and improve customer satisfaction.
AI Quality and Workforce Management
- Automated Quality Analysis : Automate the Quality Assurance process by leverage AI to analyze 100% of customer interactions, not just a small sample.
- AI-Powered Workforce Management : Leverage AI and machine learning to forecast agent staffing requirements, monitor contact center workflows, and make adjustments in real-time, reducing costs, wait times, time-to-resolution.